Copyright & Trademark Complaints Policy

Last Updated: September 2026

This Copyright & Trademark Complaints Policy explains how LeapDigitals handles copyright complaints, trademark complaints, intellectual property reports, takedown requests, infringement disputes, counter responses, and related matters involving customer websites, hosting accounts, VPS services, Dedicated Servers, domains, DNS services, email services, and related LeapDigitals services.

This Policy applies to all LeapDigitals services, including WordPress Hosting, Malware-Free Hosting, Shared Web Hosting, VPS Hosting, Dedicated Servers, domain services, DNS services, email services, SSL services, server management, technical support, and related services.

LeapDigitals respects copyright, trademark, and other intellectual property rights and expects customers to do the same.

For copyright, trademark, intellectual property, or formal legal notices: legal@leapdigitals.com

For abuse reports involving phishing, malware, fraud, spam, network abuse, or illegal activity: abuse@leapdigitals.com

For general support, billing, sales, and technical questions: admin@leapdigitals.com

1. Purpose of This Policy

This Policy explains how copyright owners, trademark owners, authorized representatives, customers, and other parties may report intellectual property concerns involving LeapDigitals services.

It also explains:

• What information a complaint should contain
• How LeapDigitals may review a complaint
• Possible actions following a valid complaint
• How customers may respond to a complaint
• How repeat infringement may be handled
• How domain-related trademark disputes may be handled

Customers are responsible for ensuring that content, files, software, images, videos, text, trademarks, logos, scripts, plugins, themes, downloads, applications, domains, and other materials used through their services are properly authorized.

2. Services Covered

This Policy applies to LeapDigitals services including:

• WordPress Hosting
• Malware-Free Hosting
• Shared Web Hosting
• VPS Hosting
• Dedicated Servers
• Domain Services
• DNS Services
• Email Services
• SSL Services
• Control Panel Services
• Server Management Services
• Paid Technical Support
• Migration Services
• Other related or custom LeapDigitals services

3. Customer Responsibility

Customers are responsible for all content hosted, uploaded, stored, linked, transmitted, distributed, published, or otherwise made available through their LeapDigitals services.

This may include:

• Website files
• Images
• Videos
• Music
• Documents
• Software
• Scripts
• Plugins
• Themes
• Databases
• Downloads
• User-generated content
• Logos
• Brand names
• Product names
• Digital goods
• Email content
• Domain names
• Subdomains
• Applications

Customers must obtain all permissions, licenses, rights, and authorizations required for content they host or distribute.

LeapDigitals services may not be used to knowingly infringe copyright, trademark, or other intellectual property rights.

4. Prohibited Intellectual Property Abuse

Customers may not use LeapDigitals services for activities including:

• Hosting copyrighted content without authorization
• Distributing pirated software
• Sharing cracked software
• Hosting pirated or unauthorized themes or plugins
• Distributing unauthorized digital products
• Hosting stolen images or videos
• Illegal movie or television streaming
• Illegal music distribution
• Unauthorized course distribution
• Trademark impersonation
• Fraudulent brand websites
• Counterfeit product websites
• Fake login pages using protected brand identities
• Unauthorized use of logos or trademarks
• Copyright-infringing download services
• Other activity violating applicable intellectual property law

LeapDigitals may restrict, suspend, remove, disable, or terminate services involved in serious or repeated intellectual property violations.

5. Copyright Complaints

Copyright owners or their authorized representatives may submit a complaint where they reasonably believe material hosted through LeapDigitals infringes their copyright.

A copyright complaint should include:

• Name of the copyright owner
• Name of the authorized representative, where applicable
• Contact email address
• Phone number, where available
• Description of the copyrighted work
• Location of the original or authorized work, where available
• Specific URL, domain, or IP address containing the reported content
• Clear description of the alleged infringement
• Evidence of ownership or authorization
• A statement that the information submitted is accurate
• Signature or typed name of the complainant

Copyright complaints should be sent to: legal@leapdigitals.com

6. Trademark Complaints

Trademark owners or their authorized representatives may submit a complaint where they reasonably believe a customer is improperly using a trademark, logo, brand name, product name, trade identity, or confusingly similar designation.

A trademark complaint should include:

• Trademark owner name
• Authorized representative name, where applicable
• Contact email address
• Trademark, logo, or protected brand name
• Trademark registration number, where available
• Country or region of registration, where applicable
• Affected URL, domain, or IP address
• Description of the alleged misuse
• Evidence of ownership or authorization
• Requested action
• Signature or typed name of the complainant

Trademark complaints should be sent to: legal@leapdigitals.com

7. Required Information for Complaints

A complaint must contain enough information for LeapDigitals to reasonably identify the affected service and review the allegation.

Relevant information may include:

• Domain name
• Specific URL
• Server IP address, where known
• Description of the alleged infringement
• Relevant screenshots or evidence
• Proof of ownership or authorization
• Complainant contact information
• Legal basis for the complaint
• Requested action

LeapDigitals may request additional information before taking action.

Incomplete, unclear, false, fraudulent, abusive, or unverifiable complaints may be delayed or rejected.

8. Formal Complaint Submission

Formal copyright and trademark complaints should be submitted by email to:

legal@leapdigitals.com

Support Tickets, Live Chat, and WhatsApp may be used for general support and status inquiries, but formal copyright, trademark, or legal complaints should be submitted through the legal email address unless LeapDigitals expressly confirms another method.

The official and only LeapDigitals WhatsApp number is: +923344553859

WhatsApp should not be relied upon as the primary method for submitting formal copyright, trademark, court, or legal notices.

9. Complaint Review Process

When LeapDigitals receives a copyright or trademark complaint, we may review the information provided and take appropriate action based on the available evidence and applicable policies.

LeapDigitals may:

• Review the complaint
• Request additional evidence
• Request clarification from the complainant
• Forward relevant details to the affected customer
• Request a customer response
• Temporarily restrict access to reported content
• Temporarily suspend the affected service
• Restrict DNS or hosting access
• Disable reported content where technically possible
• Require corrective action
• Terminate a service in serious or repeated cases
• Preserve relevant records where required
• Cooperate with valid lawful requests

LeapDigitals may take immediate protective action where a complaint also involves phishing, fraud, malware, credential theft, brand impersonation, illegal activity, or serious security risk.

10. Customer Response

If LeapDigitals notifies a customer of a copyright or trademark complaint, the customer should respond within the timeframe reasonably specified in the notice.

The customer may be required to:

• Remove the reported material
• Disable the affected page
• Stop distributing the reported file
• Stop using the reported trademark
• Provide proof of authorization
• Provide proof of ownership
• Provide applicable licensing evidence
• Explain the customer's rights to use the material
• Confirm corrective action

Failure to reasonably cooperate may result in continued restriction, suspension, or termination.

11. Counter Notice or Dispute

If a customer believes a complaint is incorrect, mistaken, fraudulent, abusive, or otherwise invalid, the customer may submit a written response to LeapDigitals.

The response should include:

• Customer name
• Registered account email
• Affected domain or service
• Description of the dispute
• Evidence of authorization or ownership
• License information, where applicable
• Explanation of why the complaint is disputed
• Contact information
• Signature or typed name

Responses should be submitted to: legal@leapdigitals.com

LeapDigitals may review the response but does not act as a court, arbitrator, or final authority on ownership disputes.

Customers and complainants may need to resolve disputed ownership or legal rights through appropriate legal counsel, courts, registrars, registries, or other dispute-resolution mechanisms.

12. Repeat Infringers

LeapDigitals may take stronger action against customers who repeatedly receive substantiated copyright, trademark, or intellectual property complaints.

Repeat infringement may result in:

• Warning
• Content restriction
• Content removal where technically possible
• Service restriction
• Service suspension
• Service termination
• Account closure
• Refusal of future service

Refunds are not provided for services suspended or terminated because of confirmed or serious intellectual property violations, subject to applicable law and LeapDigitals policies.

13. Domain Names and Trademark Disputes

Domain names may be subject to registrar rules, registry policies, trademark laws, court orders, and applicable domain dispute-resolution procedures.

LeapDigitals may cooperate with:

• Domain registrars
• Domain registries
• Domain authorities
• Courts
• Authorized legal authorities

LeapDigitals may not have authority to independently determine legal ownership of a disputed domain name.

Trademark-related domain disputes may need to be handled through the applicable registrar, registry, court, arbitration mechanism, or domain dispute-resolution process.

14. VPS Content Responsibility

VPS customers are responsible for all websites, applications, files, software, databases, users, media, downloads, and other content hosted within their VPS.

LeapDigitals does not normally monitor all content inside unmanaged VPS services.

If a credible copyright, trademark, legal, regulatory, or abuse complaint is received, LeapDigitals may investigate the affected VPS and take reasonable action.

VPS customers remain responsible for removing infringing material and securing their server environment.

15. Dedicated Server Content Responsibility

Dedicated Server customers are responsible for all websites, applications, users, files, software, databases, downloads, media, and other content hosted through their Dedicated Server.

Dedicated Servers are unmanaged unless a separate managed-service agreement expressly applies.

LeapDigitals does not normally monitor customer Dedicated Server content.

Where a credible copyright, trademark, legal, regulatory, or abuse complaint is received, LeapDigitals may investigate, request customer action, restrict access, or take other appropriate measures under applicable policies.

16. WordPress Hosting Content

WordPress Hosting customers are responsible for all content, plugins, themes, media, downloads, user content, logos, and other materials published through their websites.

Customers must not knowingly use:

• Pirated themes
• Pirated plugins
• Unauthorized commercial software
• Stolen images
• Stolen media
• Unauthorized logos
• Fake brand pages
• Illegal downloads

LeapDigitals may restrict or suspend hosting accounts involved in serious or repeated intellectual property abuse.

17. Malware-Free Hosting Content

Malware-Free Hosting customers remain responsible for all website content, themes, plugins, downloads, files, logos, media, and other intellectual property used on their websites.

Malware-Free Hosting security and cleanup services do not provide authorization to use copyrighted or trademarked material.

LeapDigitals may refuse cleanup support or restrict a service where the affected website is being intentionally used for piracy, fraud, brand impersonation, illegal distribution, or other serious policy violations.

18. False or Misleading Complaints

Submitting knowingly false, fraudulent, misleading, abusive, or bad-faith intellectual property complaints is prohibited.

LeapDigitals may reject complaints that appear:

• Fraudulent
• Unsupported
• Incomplete
• Abusive
• Unverifiable
• Submitted for harassment or improper purposes

LeapDigitals may request additional verification from a complainant where reasonably necessary.

Serious misuse of the complaint process may result in refusal of future complaints, account review, or legal escalation where appropriate.

19. Emergency Intellectual Property Abuse

LeapDigitals may take immediate action where intellectual property abuse is connected with:

• Phishing
• Malware
• Fraud
• Fake payment pages
• Brand impersonation
• Credential theft
• Counterfeit product scams
• Illegal marketplace activity
• Financial fraud
• Security threats

Such incidents may also be processed under the LeapDigitals Acceptable Use Policy & Abuse Policy, Terms of Service, and Legal Compliance Policy.

20. No Refund for Intellectual Property Violations

Refunds are not provided for services suspended, restricted, or terminated because of serious or confirmed intellectual property or related policy violations.

This may include:

• Copyright infringement
• Trademark infringement
• Pirated software distribution
• Unauthorized themes or plugins
• Illegal downloads
• Fraudulent brand websites
• Counterfeit product websites
• Repeated valid complaints
• Serious policy violations
• Failure to reasonably cooperate with an investigation

This section is separate from normal refund eligibility available under the LeapDigitals Refund & Cancellation Policy.

21. Preservation of Records

LeapDigitals may preserve relevant account, service, communication, complaint, and technical records where reasonably required for:

• Complaint investigation
• Legal compliance
• Fraud prevention
• Security
• Dispute resolution
• Valid legal requests

Relevant records may include:

• Account information
• Service records
• IP assignment records
• Support tickets
• Complaint communications
• Relevant technical logs
• Domain information
• Customer responses

22. Disclosure of Complaint Information

LeapDigitals may share relevant portions of an intellectual property complaint with the affected customer where reasonably necessary to investigate or resolve the complaint.

LeapDigitals may also provide relevant information to courts, regulators, registrars, registries, law enforcement, or other authorized parties where required or permitted by applicable law.

Personal or confidential information will be handled according to the LeapDigitals Privacy Policy and applicable legal requirements.

23. Support and Communication Channels

LeapDigitals provides general customer support through:

• Support Tickets through the LeapDigitals Client Area
• Live Chat through official LeapDigitals channels
• Official WhatsApp: +923344553859

The official and only LeapDigitals WhatsApp number is: +923344553859

WhatsApp may be used for general support, reminders, and communication regarding an existing matter.

Formal copyright, trademark, intellectual property, court, or legal notices should be submitted to: legal@leapdigitals.com

Failure to receive a supplementary WhatsApp message does not affect a deadline or requirement stated in an official email, support ticket, legal notice, or LeapDigitals policy.

24. No Legal Advice

LeapDigitals does not provide legal advice and does not independently determine final ownership of copyright, trademark, domain, or other intellectual property rights.

Any guidance provided by LeapDigitals regarding copyright, trademark, domain, or legal complaints is for service administration and policy-handling purposes only.

Customers and complainants should consult qualified legal professionals for legal advice concerning ownership, infringement, licensing, damages, or legal disputes.

25. Relationship With Other LeapDigitals Policies

This Policy should be read together with:

• Terms of Service
• Privacy Policy
• Acceptable Use Policy & Abuse Policy
• Refund & Cancellation Policy
• Support Policy
• Legal Compliance Policy

Where an intellectual property complaint also involves fraud, phishing, malware, security threats, illegal activity, or network abuse, additional LeapDigitals policies may apply.

26. Changes to This Policy

LeapDigitals may update this Copyright & Trademark Complaints Policy from time to time because of changes in services, complaint procedures, legal requirements, operational processes, security requirements, or intellectual property enforcement practices.

Updated versions will be published on the LeapDigitals website with a revised "Last Updated" date.

Continued use of LeapDigitals services after an updated version becomes effective constitutes acceptance of the revised Policy, subject to applicable law.

27. Contact

Copyright / Trademark / Intellectual Property Complaints:
legal@leapdigitals.com

Formal Legal Notices:
legal@leapdigitals.com

Abuse / Spam / Phishing / Malware / Illegal Activity:
abuse@leapdigitals.com

General Support / Billing / Sales:
admin@leapdigitals.com

Support Tickets:
Available through the LeapDigitals Client Area

Live Chat:
Available through official LeapDigitals website and Client Area channels

Official WhatsApp:
+923344553859