Legal Compliance Policy

Last Updated: September 2026

This Legal Compliance Policy explains how LeapDigitals handles legal compliance, lawful government requests, regulatory notices, law enforcement communication, abuse-related legal matters, customer verification, data preservation, legal complaints, and customer responsibilities when using LeapDigitals services.

This Policy applies to all LeapDigitals services, including WordPress Hosting, Malware-Free Hosting, Shared Web Hosting, VPS Hosting, Dedicated Servers, domain services, DNS services, email services, SSL services, technical support, server management, paid malware cleanup, paid server cleaning, migration services, and related services.

LeapDigitals operates and provides services subject to applicable laws, regulations, lawful government requirements, court orders, regulatory processes, and other valid legal obligations in the jurisdictions relevant to our services, including Pakistan, the United Kingdom, the United States, and other applicable regions.

For legal notices, regulatory matters, court orders, law enforcement requests, and official legal communication: legal@leapdigitals.com

For abuse reports, spam, phishing, malware, network abuse, or illegal activity: abuse@leapdigitals.com

For general support, billing, sales, and technical questions: admin@leapdigitals.com

1. Purpose of This Policy

LeapDigitals provides hosting, server, domain, DNS, network, security, and related technology services for lawful and legitimate use.

This Policy explains how LeapDigitals may respond to:

• Lawful government requests
• Court orders
• Law enforcement requests
• Regulatory requirements
• Legal notices
• Abuse complaints
• Security incidents
• Copyright and trademark complaints
• Fraud investigations
• Data-preservation requests
• Customer verification requirements

Customers must use LeapDigitals services legally, responsibly, and in accordance with applicable laws and LeapDigitals policies.

2. Services Covered

This Legal Compliance Policy applies to services including:

• WordPress Hosting
• Malware-Free Hosting
• Shared Web Hosting
• VPS Hosting
• Dedicated Servers
• Domain Services
• DNS Services
• Email Services
• SSL Services
• Control Panel Services
• Server Management Services
• Paid Technical Support
• Paid Malware Cleanup
• Paid Server Cleaning
• Migration Services
• Other custom or related LeapDigitals services

3. Customer Legal Responsibility

Customers are responsible for all activity performed through or originating from their LeapDigitals account, websites, servers, domains, IP addresses, email accounts, applications, scripts, databases, APIs, users, and login credentials.

Customers must ensure that their use of LeapDigitals services complies with applicable laws and regulations, including where applicable:

• Cybercrime laws
• Data protection laws
• Privacy laws
• Copyright laws
• Trademark laws
• Consumer protection laws
• Anti-spam laws
• Electronic communication laws
• Fraud and financial crime laws
• Domain and registry requirements
• Hosting and telecommunications requirements
• Government and regulatory requirements

LeapDigitals is not responsible for illegal activity, unlawful content, fraud, abuse, or legal violations committed by customers or by third parties using customer-controlled services.

4. Prohibited Legal Violations

Customers may not use LeapDigitals services for unlawful, fraudulent, harmful, deceptive, abusive, or prohibited activities.

Prohibited activities include, but are not limited to:

• Spam
• Phishing
• Malware hosting or distribution
• Botnet activity
• DDoS or DoS attacks
• Unauthorized hacking
• Unauthorized access attempts
• Credential theft
• Identity theft
• Fraud
• Carding
• Scams
• Illegal marketplaces
• Copyright infringement
• Trademark infringement
• Hosting stolen data
• Illegal gambling
• Child sexual abuse or exploitation material
• Terrorist content prohibited by applicable law
• Extremist content prohibited by applicable law
• Fake login or payment pages
• Financial fraud
• Cryptocurrency scams
• Ponzi or fraudulent investment schemes
• Illegal software distribution
• Illegal streaming
• Illegal file sharing
• Any activity prohibited by applicable law

LeapDigitals may suspend, restrict, isolate, block, or terminate services involved in illegal activity or serious policy violations.

5. Lawful Requests

LeapDigitals may review and respond to lawful requests from:

• Courts
• Law enforcement agencies
• Government authorities
• Regulators
• Authorized legal representatives
• Domain registrars or registries
• Upstream network providers
• Datacenter partners
• Other properly authorized parties

Lawful requests may include:

• Court orders
• Subpoenas where legally applicable
• Search warrants
• Regulatory notices
• Law enforcement requests
• Government requests
• Cybercrime investigation requests
• Copyright complaints
• Trademark complaints
• Abuse complaints
• Data-preservation requests
• Domain-related legal notices
• Emergency safety requests

Official legal communication should be sent to: legal@leapdigitals.com

6. Requirements for Legal Requests

Legal requests should contain sufficient information for LeapDigitals to identify, review, authenticate, and process the request.

A legal request should include, where applicable:

• Name of the requesting person
• Name of the requesting organization or authority
• Official contact information
• Legal basis for the request
• Affected domain, IP address, account, or service
• Specific information or action requested
• Relevant dates and times
• Official reference or case number
• Court order or legal document where applicable
• Clear instructions regarding the required action

LeapDigitals may request additional verification before acting on a request.

Incomplete, unofficial, unclear, fraudulent, or unverifiable requests may be delayed, rejected, or returned for clarification.

7. Official Requests from Companies and Organizations

For certain business, institutional, government, or organizational requests, LeapDigitals may require formal written authorization.

Where required, companies, government departments, institutions, and other organizations must submit an official request:

• On official organization letterhead
• Containing the organization name
• Containing relevant contact information
• Identifying the requested service or action
• Bearing an authorized representative's signature
• Bearing the organization's official stamp or seal where applicable

LeapDigitals may verify the authenticity of submitted documents before processing the requested service or action.

8. Dedicated Server KYC and Verification — Pakistan & Asia

Dedicated Server services provisioned in Pakistan or applicable Asian locations are subject to customer verification requirements.

Individual Customers

Individual customers may be required to complete Know Your Customer (KYC) verification before Dedicated Server provisioning or continued service.

Verification may include:

• Full legal name
• Valid contact information
• Billing information
• Government-issued identification
• CNIC, passport, national identity card, or equivalent identification where applicable
• Additional verification reasonably required to confirm identity

Companies and Organizations

Companies, government departments, institutions, and other organizations requesting Dedicated Server services in Pakistan or applicable Asian locations must provide an official service request on their letterhead bearing:

• An authorized signature
• An official company or organization stamp
• Company or organization details
• Authorized representative details
• Requested service information

LeapDigitals may delay, reject, suspend, or cancel provisioning where required verification is incomplete, invalid, inconsistent, misleading, fraudulent, or cannot reasonably be verified.

9. Law Enforcement Requests

Law enforcement requests should be sent to: legal@leapdigitals.com

LeapDigitals may require appropriate and valid legal process before disclosing customer information unless disclosure is otherwise required or permitted under applicable law.

LeapDigitals may cooperate with lawful investigations and valid official processes when legally required.

Where legally permitted and operationally appropriate, LeapDigitals may seek clarification or verification before acting on an unclear request.

10. Emergency Requests

LeapDigitals may review emergency requests involving:

• Immediate risk of serious harm
• Active security incidents
• Phishing campaigns
• Malware distribution
• Network attacks
• Serious fraud
• Immediate infrastructure threats
• Public safety concerns
• Other legally urgent circumstances

An emergency request should include:

• A clear explanation of the emergency
• Affected domain, IP address, account, or service
• Relevant evidence
• Requesting authority or organization
• Official contact information
• Requested action
• Reason the matter is time-sensitive

LeapDigitals may take immediate reasonable action where necessary to protect customers, infrastructure, network providers, datacenter partners, or the public.

11. Data Preservation

LeapDigitals may preserve relevant records when reasonably required by:

• Valid legal process
• Lawful preservation requests
• Abuse investigations
• Fraud investigations
• Security incidents
• Contractual disputes
• Regulatory requirements
• Applicable legal obligations

Preserved information may include:

• Account records
• KYC or verification records
• Company authorization documents
• Invoice records
• Payment records
• Service records
• IP assignment records
• Login records
• Support ticket records
• Support communications
• Abuse reports
• Technical logs
• Network logs
• DNS records
• Domain records
• Email-related logs where available

Data preservation does not guarantee that all requested information exists, was historically collected, or remains recoverable.

12. Customer Data Disclosure

LeapDigitals may disclose customer information only where required or permitted under applicable law, valid legal process, regulatory requirements, fraud prevention, abuse investigation, security protection, or infrastructure protection.

Information disclosed where legally appropriate may include:

• Customer account information
• Customer verification information
• Organization authorization records
• Billing information
• Service details
• Domain information
• IP assignment information
• Support ticket records
• Technical logs
• Abuse investigation records
• Hosting or server service details
• Payment status
• Communication records

LeapDigitals does not sell customer personal information.

13. Abuse and Legal Complaints

Certain legal matters may also be handled as abuse matters.

Examples include:

• Phishing
• Malware
• Spam
• Copyright abuse
• Trademark abuse
• Fraud
• Network attacks
• Credential theft
• Illegal content
• Stolen data
• Impersonation websites
• Fake payment pages

Abuse complaints should be sent to: abuse@leapdigitals.com

LeapDigitals may process such matters under this Policy, the Terms of Service, and the Acceptable Use Policy & Abuse Policy.

14. Copyright and Trademark Complaints

LeapDigitals respects intellectual property rights and may review properly submitted copyright and trademark complaints.

A complaint should include:

• Complainant name
• Rights holder or company name
• Contact information
• Affected domain, URL, or IP address
• Description of the copyrighted or trademarked material
• Proof of ownership or authorization where applicable
• Evidence of the alleged infringement
• Requested action

LeapDigitals may remove, restrict, disable, suspend, or terminate affected services where a complaint is verified and action is legally or contractually appropriate.

False, misleading, incomplete, or fraudulent complaints may be rejected.

15. Domain-Related Legal Matters

Domain-related legal matters may involve:

• Domain registrars
• Domain registries
• WHOIS systems
• ICANN-related rules
• Local domain authorities
• Trademark disputes
• Domain abuse complaints

LeapDigitals may cooperate with registrars, registries, or domain authorities where required for:

• Domain abuse
• Trademark complaints
• WHOIS verification
• Domain suspension
• Registry compliance
• Legal disputes
• Phishing domains
• Malware domains
• Fraud domains

Domain actions may be subject to registrar or registry rules outside LeapDigitals' direct control.

16. VPS Legal Compliance

VPS customers are responsible for all software, users, websites, applications, databases, email services, scripts, and activity within their VPS.

LeapDigitals provides infrastructure-level support for unmanaged VPS services.

VPS services must not be used for illegal, abusive, fraudulent, malicious, or prohibited activity.

Where serious abuse, illegal activity, malware, spam, phishing, network attacks, or harmful content is detected, LeapDigitals may:

• Restrict traffic
• Apply firewall controls
• Block SMTP
• Null-route an IP address
• Suspend the VPS
• Terminate the VPS
• Preserve applicable records

17. Dedicated Server Legal Compliance

Dedicated Server customers are responsible for all software, users, applications, websites, databases, email services, data, and activity within their server environment.

Dedicated Servers are unmanaged unless a separate managed-service arrangement expressly applies.

Dedicated Server customers must comply with applicable law, LeapDigitals Terms of Service, the Acceptable Use Policy, and any approved Dedicated Server agreement.

Where serious legal, abuse, or security concerns exist, LeapDigitals may restrict traffic, block IP addresses, isolate, suspend, or terminate the affected Dedicated Server where appropriate.

18. WordPress and Malware-Free Hosting Legal Compliance

WordPress Hosting and Malware-Free Hosting customers are responsible for website content, files, plugins, themes, scripts, forms, uploaded content, users, and activity within their hosting account.

Customers must not knowingly host or distribute:

• Phishing pages
• Malware
• Spam scripts
• Fake login pages
• Illegal downloads
• Stolen content
• Copyright-infringing content
• Fraud pages
• Illegal marketplace content
• Other harmful or illegal material

LeapDigitals may restrict or suspend websites that violate applicable laws or LeapDigitals policies.

19. Email Legal Compliance

Customers must not use LeapDigitals services for:

• Spam
• Bulk unsolicited email
• Phishing
• Email fraud
• Impersonation
• Malware delivery
• Other illegal or abusive email campaigns

Customers are responsible for securing email accounts, SMTP credentials, mail scripts, website forms, and customer-controlled mail servers.

LeapDigitals may rate-limit, restrict, block, suspend, or terminate email services involved in abuse or legal violations.

20. Cooperation With Infrastructure and Service Providers

LeapDigitals may cooperate with:

• Upstream Internet providers
• Datacenter partners
• Domain registrars
• Domain registries
• Payment providers
• Fraud-prevention providers
• Security vendors
• Software providers
• Legal authorities
• Regulators

Such cooperation may include sharing limited information reasonably necessary to investigate abuse, comply with valid legal requirements, resolve incidents, prevent fraud, or protect infrastructure.

21. Service Suspension for Legal Reasons

LeapDigitals may suspend, restrict, or isolate a service where:

• A valid legal request requires action
• Illegal activity is reasonably detected
• Serious abuse is confirmed
• Law enforcement action legally requires restriction
• Regulatory action requires restriction
• The customer fails to cooperate with a valid legal requirement
• The service creates material legal or security risk
• The service creates material infrastructure risk
• The customer violates applicable law
• The customer violates LeapDigitals policies

Suspension may occur without prior notice where immediate action is reasonably necessary or legally required.

Legal or abuse-related suspension is separate from suspension for overdue invoices or non-payment.

22. Service Termination for Legal Reasons

LeapDigitals may terminate services without refund where:

• Serious illegal activity is confirmed
• Repeated serious abuse occurs
• The customer refuses to cooperate with a valid legal or abuse investigation
• The customer provides materially false or fraudulent information
• The service is used for phishing, malware, fraud, spam, or attacks
• A lawful and enforceable request requires termination
• The customer materially violates applicable law
• The customer materially violates LeapDigitals Terms or policies

LeapDigitals may refuse future service to customers involved in serious or repeated abuse, fraud, or illegal activity.

23. Customer Identity and False Information

Customers must provide accurate, legitimate, and verifiable information when ordering or using LeapDigitals services.

Prohibited conduct includes:

• Using a fake identity
• Providing fake billing details
• Using stolen payment information
• Providing false company information
• Providing fake contact details
• Submitting fraudulent orders
• Chargeback abuse
• Promotion abuse
• Misrepresenting the intended service purpose
• Submitting forged verification documents
• Submitting unauthorized organization letters

LeapDigitals may require additional verification and may delay, reject, suspend, terminate, or refuse service where fraud or false information is reasonably suspected or confirmed.

24. Privacy and Data Protection Responsibility

Customers are responsible for privacy and data-protection compliance relating to their own websites, applications, users, customers, databases, forms, email lists, analytics tools, advertising systems, and hosted content.

Where required, customers should maintain their own:

• Privacy policies
• Cookie notices
• Consent mechanisms
• Data-processing procedures
• Data-retention practices
• Security controls

LeapDigitals is not responsible for customer failure to comply with privacy laws, data-protection requirements, or industry-specific legal obligations applicable to customer-controlled content or applications.

25. International Compliance

LeapDigitals may provide services across different regions, including Asia, Europe, and the Americas.

Customers are responsible for identifying and complying with legal requirements applicable to their:

• Country of residence
• Business location
• Server location
• Hosted content
• Target audience
• Business activity
• Users
• Personal-data processing

Applicable legal requirements may differ depending on the jurisdiction and type of service or activity involved.

26. Record Keeping

LeapDigitals may retain records for legitimate legal, tax, accounting, security, fraud-prevention, abuse-prevention, contractual, dispute-resolution, and compliance purposes.

Records may include:

• Invoices
• Payments
• Orders
• KYC records
• Organization verification documents
• Official service requests
• Support tickets
• Service history
• Login records
• IP assignments
• Domain records
• Abuse reports
• Legal notices
• Technical logs
• Communication records

Retention periods may vary depending on legal, operational, contractual, tax, security, and business requirements.

27. Official Communication Channels

Official legal notices and lawful requests should be sent to: legal@leapdigitals.com

Official abuse reports should be sent to: abuse@leapdigitals.com

General support, billing, and service requests may be handled through:

• LeapDigitals Support Tickets
• LeapDigitals Live Chat
• Official LeapDigitals WhatsApp: +923344553859

For formal legal, regulatory, law enforcement, or official organization requests, email and properly authenticated written documentation should be used where required.

28. WhatsApp Communication

The official and only LeapDigitals WhatsApp number is: +923344553859

WhatsApp may be used for customer support, reminders, service notifications, billing reminders, and general communication.

WhatsApp communication is a supplementary communication method and should not be relied upon for formal legal notices, court orders, regulatory notices, or other legally significant documents unless LeapDigitals expressly confirms acceptance through WhatsApp.

Formal legal requests should be sent to: legal@leapdigitals.com

29. No Legal Advice

LeapDigitals does not provide legal advice.

Information provided by LeapDigitals regarding compliance, policies, abuse, privacy, domains, copyright, regulation, or legal processes is provided for general service-related guidance only.

Customers should consult a qualified legal professional for legal advice regarding their own business, website, applications, contracts, disputes, data processing, or regulatory obligations.

30. Regional Business & Contact Addresses

LeapDigitals maintains the following regional business and contact addresses:

Pakistan
Leap Digitals (Private) Limited
128 Muhammadi Town
Arifwala, 57450
Pakistan

United Kingdom
LeapDigitals LTD
Office 7356, 58 Peregrine Road
Hainault Ilford, Essex, IG6 3SZ
United Kingdom

United States
LeapDigi
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

The applicable service location, billing operation, infrastructure location, or point of contact may vary depending on the service and customer region.

31. Relationship With Other LeapDigitals Policies

This Legal Compliance Policy should be read together with:

• Terms of Service
• Privacy Policy
• Acceptable Use Policy & Abuse Policy
• Refund & Cancellation Policy
• Support Policy
• Service Level Agreement where applicable
• Cookie Policy
• Copyright & Trademark Policy

Service-specific agreements or formally approved written agreements may contain additional obligations applicable to the relevant service.

32. Changes to This Legal Compliance Policy

LeapDigitals may update this Legal Compliance Policy from time to time to reflect changes in applicable law, services, verification requirements, security procedures, regulatory requirements, business operations, or infrastructure.

Updated versions will be published on the LeapDigitals website with a revised "Last Updated" date.

Continued use of LeapDigitals services after an updated Policy becomes effective constitutes acceptance of the revised Policy, subject to applicable law.

33. Contact

Legal Notices / Law Enforcement / Regulatory Requests:
legal@leapdigitals.com

Abuse Reports:
abuse@leapdigitals.com

General Support / Billing / Sales:
admin@leapdigitals.com

Support Tickets:
Available through the LeapDigitals Client Area

Live Chat:
Available through official LeapDigitals website or client-area channels

Official WhatsApp:
+923344553859